DELIVERY &
RETURNS
Shipping is paid by the customer, in the following ways:
ITALY: free with expenses over € 100.00 otherwise € 5.00
EUROPEAN UNION: free with expenses over € 200.00 otherwise € 12.00
WORLDWIDE: free with expenses over € 200.00 otherwise € 20.00
Execution of the orders
Orders are processed from Monday to Friday from 9:00 to 17:00. They are processed within 48 hours of receiving the order and sent after the check carried out by the company that controls the payments. Orders placed during the sales or promotions period may slow down. All customs duties are charged to the customer.
Order delivery
Upon delivery of the package, customers are asked to inspect it carefully before confirming the delivery of the order with their signature. The goods become the property of the customer with the signature. Here are some cases that can occur. The package, upon delivery, is obviously tampered with: customers are advised to sign the delivery with reserve or to refuse it. The Customer refuses the delivery of the shipment or requests the return from the sender: any shipping costs eventually charged to thesiltedcompany.com will be deducted from any refund due to the Customer. It is not possible to deliver the shipment to the address provided by the customer in the commercial contract: the package can be returned to the sender. All shipping costs will be charged to the customer and will be deducted from any refund due to the customer.
PAYPAL PAYMENT
With this method, the customer can pay through his PayPal account. If you are already a PayPal customer, simply log in with your data and confirm the payment. If you don’t have a PayPal account, you can open one and confirm the payment. In case of return of the goods, the amount will be credited to the account used for the payment.
Security
Maximum security is guaranteed on purchases since all transactions are managed by the security of PayPal Holdings, Inc. The Silted Company customer service operators are in no way authorized to request or accept credit card numbers and / or validity details.
Product Availability
The assortment on the thesiltedcompany.com website reflects the exact real availability of each item, by size and color, since the website is connected to all the warehouses where the items are displayed and all availability data is updated in real time. The Silted Company, once the order request has been received, reserves the right to confirm the availability of the items purchased, as well as to verify the validity of the transaction by credit card and the details of previous transactions made by the Customer on thesiltedcompany. com. If the ordered items are not available, or for any other reason the order cannot be processed as requested by the customer, The Silted Company will immediately send a communication to the customer.
Price and Currency
All orders shipped are accompanied by an invoice or receipt in Euro which shows the exact total amount of the purchase, as required by the rules governing international trade.
For any reason the customer can return your order, in whole or in part, to request a refund or exchange.
Return conditions
The items can be returned within 14 days of the order delivery date, for size / color change or refund. The products must be returned in the original packaging and in the same conditions in which they were originally shipped: not worn, washed or altered in any way. The soles of the footwear must be in the same condition in which they are sent, without any sign of wear. All items must also be returned with the original tags and any original accessories supplied (dustbag, clothes covers, etc.), including the authenticity label and the security seal which must not be cut or broken. Damaged returns will not be accepted and can be sent back to the customer at his expense. Footwear and accessories must be returned with their original box, which is an integral part of the product. Return shipping is paid by the customer.
Return procedure
If the customer wishes to return one or more items, it is necessary to send an e-mail to info@thesiltedcompany.com within 14 days from the date of delivery of the order, indicating in the e-mail the order number, the code of the item or items to be returned, the reason for the return and the chosen compensation method: change of size or color, or refund. Our Customer Service will then send an email with instructions for making the return. The customer is asked to faithfully follow the instructions provided. The return of the return to the warehouse must take place within 10 working days from the date of authorization. The Silted Company also reserves the right to inspect the returned items, and if the return does not meet the conditions imposed, to return it with expenses and charges borne by the customer.
Reimbursement
In the event that the Customer requests a refund for the returned item (s), The Silted Company will endeavor to perform the refund immediately or in any case within 5 working days from the date of acceptance of the return. The credit will also be made with the same payment method used by the Customer, and on the same account. The actual visibility dates of the credit that occurred may vary due to factors independent of the liability of the Silted Company. Refunds are also issued in the same currency as the original purchase. We also remind you that the refund will only concern the purchase price of the items, and will not include shipping and customs charges, which will remain the responsibility of the customer.
Exchange
We accept both size and color changes of the same model, if available, as well as changes with different products. The shipment of the garment requested in return is charged to the customer, as well as customs duties.
Defective goods
Products received already damaged or showing defects of conformity are considered defective. The Silted Company reserves the right to refuse unauthorized defective returns. In case of acceptance of the defective return, The Silted Company will refund the purchase price of the garment, shipping costs and customs duties. If the initial shipment took place in DDU mode, with customs duties and taxes paid at destination, these amounts will be reimbursed only if proper documentation is sent, included in the return package.
Right of withdrawal
The Customer has the right to cancel the order for any reason, according to the provisions of Legislative Decree 206/2005 (Consumer Code). This right can only be exercised by “consumer” customers (natural persons who purchase the goods not for purposes related to their professional, commercial or entrepreneurial activity).
For any reason, the customer can return your order, in whole or in part, to request a refund or exchange.
At the time of shipment of the package we will provide you with the tracking code.
You can consult it in your private area, you can track your shipment and know in real time where it is.
For more information info@thesiltedcompany.com
All packages imported into your country may be subject to customs duties, taxes or other fees. You are responsible for all applicable customs, duties, taxes and duties applied by your government. We cannot guarantee that you will or will not be charged any taxes or customs duties. Please contact the customs office of your country before purchasing for the respective costs and tariffs on parcels from abroad.
